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14 days right of withdrawal

As a private customer, you have a 14-day right of withdrawal (from the day you received the goods) under the Distance and Off-Premises Contracts Act.

Step-by-step guide to returns

If you change your mind before the order has been dispatched, you can easily cancel the order and get a refund. However, if the order has already been dispatched, you must wait for it to arrive and then proceed as follows:

  1. Register your return here.
  2. We will process your return request and send an e-return note via PostNord and a return receipt to the email address you registered with us. Or, if you prefer, you can pay postage at your own expense or send via another logistics company. You then send to the following address:
    Dani Lithium AB
    Galoppgatan 41B, 19430 Upplands Väsby
    Stockholm County, Sweden
    Make sure you have included your order number, return receipt, or other customer information in the return, so that we can link the package to you.
  3. Make sure that the goods are in their original condition. Pack and send the goods, including its original packaging, in the packaging it came in, or equivalent. It is important that you protect the original packaging of the goods. Never stick the return label directly on the original packaging, but instead on the outer packaging.
  4. Once we have received your return, we will inform you about it, and refund you the full amount minus any shipping costs and the return cost of 59:- if you used our return form.


    Always keep the return receipt until we have confirmed that we have received your return.

Byte

If you want to exchange for another product within 14 days, simply follow the return steps above and place a new order for the product you wish to exchange for.

Complaints

If there is a fault with the product, or if it has been damaged in transit, you can register a complaint here.

Defects caused by normal wear and tear are not covered by the right of complaint.

Complaints to Li-OH.se must be made within a reasonable time after the defect is discovered, but no later than three years.

Li-OH.se reserves the right to offer reasonable compensation for the claimed item, such as price deductions, replacement goods, or repurchase.

You are welcome to contact our customer service via email for help with your complaint.

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